At our digital store, we take pride in delivering high-quality 3D design and modeling services tailored to professional needs. Given the nature of digital products, we strive to ensure accuracy, usability, and seamless integration into your projects. We understand that sometimes a product may not fully meet your expectations, and while digital files cannot be physically returned, we aim to provide solutions that support your satisfaction.
Understanding Digital Purchases
Unlike physical goods, digital assets such as 3D models, textures, animations, and rendering services are instantly accessible upon purchase. Due to the intangible nature of these products, refunds and returns operate differently compared to traditional retail. Once a file is downloaded or accessed, it is considered delivered and in use, making traditional return processes inapplicable.
We encourage customers to carefully review product descriptions, technical specifications, and preview images before completing a purchase. Many of our items include detailed breakdowns, compatibility notes, and format specifications to help you make an informed decision. If you have questions before buying, we highly recommend reaching out for clarifications and additional information to ensure the product aligns with your requirements.
Eligibility for Refund Consideration
While all sales are generally final, we recognize that unforeseen circumstances may arise. Refunds may be considered on a case-by-case basis under the following conditions:
- File Corruption or Download Issues – If a product file is incomplete, damaged, or fails to open due to an error on our end, we will provide a working replacement or offer alternative solutions.
- Misrepresentation or Major Discrepancies – If a product significantly differs from the description, preview images, or stated technical specifications, we will work with you to correct the issue or explore suitable alternatives.
- Accidental Duplicate Purchases – If an identical item is purchased more than once, we may review and process a refund or store credit for the duplicate transaction.
Requests for refunds should include detailed explanations, screenshots (if applicable), and proof of purchase to facilitate a quick resolution. Our team evaluates each request individually, ensuring fairness while considering the nature of digital distribution.
Modifications, Fixes & Assistance
Rather than refunds, we prioritize product support, modifications, and technical assistance to resolve concerns effectively. If you encounter challenges such as:
- Compatibility issues with your software, rendering engine, or 3D pipeline
- Minor errors in the file structure, UV mapping, or material application
- Questions about usage, optimization, or integration into your project
We will work with you to find the best possible solution. This may include file adjustments, format conversions, or minor fixes to improve usability. Our goal is to ensure that the purchased product is fully functional and serves its intended purpose.
Custom Orders & Specialized 3D Work
For customized 3D design services, including bespoke models, tailored textures, or unique animations, refunds are generally not applicable once production has begun. This is due to the personalized nature of the work and the time-intensive process involved in crafting unique digital assets. However, revision opportunities may be available, depending on the scope of the service.
Clients receiving commissioned work are encouraged to provide clear specifications, references, and requirements upfront to minimize misunderstandings and ensure a smooth development process.
Preventing Issues Before Purchase
To enhance confidence in your purchases, we recommend the following steps:
- Review all available product details, descriptions, and technical specifications before completing a transaction.
- Utilize previews, demo images, or sample files when provided to assess quality and compatibility.
- Reach out with any questions regarding formats, usage rights, or customization options before purchasing.
- Ensure software compatibility with the provided formats (e.g., Blender, Maya, 3ds Max, Unreal Engine, Unity, etc.).
By taking these precautions, you can make well-informed purchases that align with your workflow, creative needs, and technical requirements.
Alternative Solutions & Store Credit
In cases where refunds are not possible, we may offer alternative solutions such as store credit or an exchange for a comparable product. This allows customers to select another asset or service that better suits their project’s needs.
We are committed to maintaining a high level of customer satisfaction while upholding fair digital commerce practices. If you require further assistance regarding a purchase, feel free to contact us, and we will do our best to assist you.
This policy ensures a balanced approach to digital sales, providing clarity and support while maintaining the integrity of our digital distribution model.